Reclami e risoluzione delle controversie

1. HOW TO FILE A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds, or legal warranty, customers can contact us at the following addresses:

Falegnameria Lolli
FALEGNAMERIA LOLLI S.A.S. DI LOLLI ENRICO & C.

VIA MADONNA DI PUGLIA 14
06035 GUALDO CATTANEO PG
Italy

E-mail: info@falegnamerialolli.it
Phone: +39 074 271 8059

Customer service:
Monday to Friday, 9:00 AM to 6:00 PM (CET)

2. USEFUL INFORMATION FOR COMPLAINTS

To allow us to process the request quickly, we recommend providing:

· first and last name;

· order number;

· email address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT HANDLING

We will review the request and endeavor to provide an appropriate response using the contact information provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer may, where applicable, appeal to an Alternative Dispute Resolution (ADR) body competent according to Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to out-of-court procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.