FAQ
WHO MANAGES Falegnameria Lolli?
The website calavinidesign.com is managed by FALEGNAMERIA LOLLI S.A.S. DI LOLLI ENRICO & C., with registered office in VIA MADONNA DI PUGLIA 14, 06035 GUALDO CATTANEO PG, Italy.
VAT number: IT02713840540
REA:236341
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We currently do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €130, standard shipping is free.
For orders less than €130, a fixed shipping cost of €16 is applied.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1-3 business days from payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3-5 business days.
The estimated total time from payment confirmation to delivery is normally 4–10 business days.
WHICH COURIERS DO YOU USE?
Orders may be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment you will receive, when available, a code or link to monitor the delivery status.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
The prices published on the site are expressed in euros (€) and include applicable VAT, unless otherwise indicated as permitted by current legislation.
CAN I CANCEL AN ORDER?
You can request order cancellation before shipment by writing promptly to info@falegnamerialolli.it.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise your right of withdrawal within 14 calendar days of receiving the product, subject to the exceptions provided by law.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of damaged, defective, incorrect or non-compliant products.
For bulky products or products that cannot be returned via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The address for returns is:
Falegnameria Lolli
FALEGNAMERIA LOLLI S.A.S. DI LOLLI ENRICO & C.
VIA MADONNA DI PUGLIA 14
06035 GUALDO CATTANEO PG
Italy
Before shipping the return, we recommend contacting us at info@falegnamerialolli.it.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@falegnamerialolli.it, indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable regulations.
HOW CAN I CONTACT YOU?
E-mail: info@falegnamerialolli.it
Phone: +39 074 271 8059
Customer Service:
Monday to Friday, 9:00 AM to 6:00 PM (CET)